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Team Empathy  ·  Search & AI Strategy

Own the rongoā answer
in New Zealand search and AI.

X ZONE NZ · prepared for Daniel Holt and Jessica Martin

Getting X-ZONE found on ChatGPT

New Zealand   |   14 August 2026  ·  Team Empathy

1. Executive summary

The short version. Organic search brings you $15,016 a year, a quarter of your online revenue, and it does it while converting at 6.97% on a $67 order value. Those are strong numbers. The problem is volume: organic has roughly halved in twelve months, from about 275 clicks a month early in the year to 148 across the five months to July. Roughly $5,900 of that organic revenue is non-branded, from people who did not search your name, and that is the only part a search strategy can grow. You currently hold 4.7% of the winnable non-branded clicks in your category. The route to more of them runs through two places you already own and do not rank for: New Zealand native herbs, and the everyday formats like wheat bags and massage oil.
Three things to know
The non-branded market, and the share of it you hold
132,453
addressable non-branded searches a year, after we discount pure plant-lookup traffic
42,385
of those are organic clicks you could win, once ads and AI answers take their share
1,976
is what you win today, which is 4.7% of the non-branded market
$1,265
a year in online sales for every extra 1% you take, at your measured conversion rate

So the online half of the opportunity is one sentence: you hold 4.7% of the non-branded organic clicks in your category, and every extra 1% is worth about $1,265 a year in direct online sales. Your branded organic, about $9,100 a year, is not part of this and does not change.

What that is worth

Built on your own Shopify attribution: an organic average order value of $67.34 and a non-branded conversion rate of 4.43%, derived from your measured 6.97% blended organic rate. Every column below is non-branded, and your branded organic revenue sits on top of all of it, unchanged. Shopify

CaseShare of the non-branded marketNon-branded clicks / yrOnline revenue / yrNew revenue / yr
Today4.7%1,976$5,900
Conservative8.0%3,391$10,122+$4,222
Mid12.0%5,086$15,183+$9,283
Strong20.0%8,477$25,305+$19,405
Now the honest bit. Your whole online store did $59,480 across 856 orders in the last twelve months. So the mid case above, roughly +$9,300 a year of new non-branded organic revenue, is real money against that base, but it is not on its own a reason to spend heavily. The reason to look harder is that your store is one of three places this work pays, and on the evidence it is the smallest of them. Section 4 sets out all three, and names the numbers we need from you to size the other two.

2. How AI-ready you are today: the AEO scorecard

We score every brand out of 100 against our AEO Maturity Model: four pillars (Technical, Content, Authority, Measurement), each out of 25. Certified is 80 out of 100, Professional on all four, the standard we build clients to. X-Zone is at 40 today.

X-ZONE40/100
Emerging · real ingredients, no answer engine
Technical10/25
Content10/25
Authority10/25
Measurement10/25
+40
points to Certified. The scores are even across all four pillars, which is unusual and useful: there is no single broken thing, there is a consistent lack of depth.
Where you are  ·  where you need to be
X-ZONE
40 / 100
Today · Emerging, 40 / 100 Where you need to be · Certified, 80 / 100

Three findings sit behind that score. Your mobile performance is 55/100 with a largest-contentful-paint of 7.5 seconds, well outside Google's 2.5 second threshold. You carry no FAQ or question schema on any of 79 pages, which is the single most direct way to be quoted by an AI answer. And your Domain Rating is 18 despite 470 referring domains, so the links exist but they are not the kind that carry weight. Full detail in the appendix.

3. The market you are missing: search and AI

We triangulated 165 category terms across Google Keyword Planner, Ahrefs and SEMrush, taking the median of the three. The result splits cleanly into two very different pools, and the split matters more than the total.

Native herb research
31,685 searches / mo
Your moat
Kawakawa, harakeke, horopito, kumarahou, rongoā. Enormous volume, mostly people learning about the plant. You make the products from these plants and nobody owns the answer.
Commercial pain relief
10,140 searches / mo
The buyers
People looking to buy a rub, balm, spray, roll-on, massage oil, liniment or wheat bag. Every one of those is something you already make. This is where the direct online revenue comes from.
Remedy and symptom
1,995 searches / mo
The bridge
Sore muscles, joint pain, sport-safe questions, anti-doping. The path from someone with a problem to someone holding your product.

Triangulated NZ volume, August 2026, median of three sources. We have deliberately given the 31,685 native herb searches a zero revenue weighting in the money model. Most of that traffic is plant identification, weaving, gardening and cultural research, not buying intent, and counting it as demand would have inflated the model roughly tenfold. It is reported here as reach and authority, which is exactly what it is worth. GKP + Ahrefs + SEMrush

Validated demand, and where you rank today
TermSearches / mo (NZ)Your rank nowAI Overview live?
kawakawa balm3,600Not rankingYes
tūpākihi3905.1-
natural health products nz170Not ranking-
sore muscle cream14038.3-
kawakawa benefits140Not rankingYes
turmeric supplement nz140Not ranking-
pain relief cream11030.4Yes
kumarahou benefits11012.0-
natural pain relief9011.0Yes
arthritis cream nz5512.7Yes
natural pain relief nz307.5-
muscle rub nz308.3Yes

Rank is your current average Google position from Search Console; "not ranking" means the term returns no impressions at all for your site. Several of the ranks shown sit on a handful of impressions a year, so they are a foothold rather than a position. 15 of the 165 terms already carry a live AI Overview, including most of the commercial ones. Full triangulation in the appendix. GKP + Ahrefs + SEMrush GSC

The window is genuinely open, and we checked. We tore down your three closest New Zealand competitors, OM Rub, Koru Nutrition and Zen Pain Relief. Not one of them ranks for a single category term. Koru ranks first for fifteen keywords and every one is their own brand name; OM Rub holds "muscle rub" on a volume of 10; Zen Pain Relief ranks for nothing. Meanwhile you have the strongest link profile of the four and none of the four has FAQ schema on a single page. The full teardown is in the Teardown tab.

4. The opportunity, in dollars

Search pays X-Zone in three places. We can measure one of them precisely, and we need a number from you to size the other two. Rather than blend them into a single flattering figure, here they are separately.

The addressable searchesnon-branded, NZ, per year
132,453
The winnable clicksafter ads and AI answers
42,385
What you win today4.7% of the pool
1,976

Roughly one search in three survives ads and AI answers as a winnable organic click, and you take about one in twenty-one of those. Modelled Shopify

Layer 1 · measured
Your online store
+$9,283 / yr
The mid case, taking your share of non-branded clicks from 4.7% to 12%. Built entirely on your own Shopify numbers: a 6.97% blended organic conversion rate and a $67.34 order value. Against an online store doing $59,480 a year, that is a 16% lift.
Layers 2 and 3 · needs your number
Stockists and retail sell-through
Unsized
New wholesale accounts that find you through search, and shoppers who research online then buy at a pharmacy or health store. Neither lands in Shopify, so neither shows up above. On the evidence, this is the bigger half of your business.
Layer 1 in full: what the online store is worth

Each non-branded organic click is worth $2.99 to your store. That is your measured $67.34 order value at a 4.43% non-branded conversion rate, which we derive from your real 6.97% blended organic rate by assuming branded searchers convert about 2.5 times better than non-branded ones. The whole of layer 1 is one instruction: win more of the 42,385 clicks.

Two things in that chain are estimates rather than measurements, and both are stated in Appendix D: how much of Google's anonymised traffic is non-branded, and the branded conversion multiple. We ran the mid case across every plausible setting of both. It lands between +$8,200 and +$10,800 a year, so the number is not resting on a lucky assumption.

The other engines, and why they matter more than their size

Google is not your only organic source. Bing brings 281 sessions and $1,136 a year, and DuckDuckGo converts at 11.22%, the highest rate of any organic engine you have, from just 98 sessions. Bing is the index behind ChatGPT's search, and DuckDuckGo and Brave both surface AI-generated answers by default. These are small numbers that behave like an early signal: the engines most likely to be answering with AI are already sending you your best-converting organic traffic.

Layers 2 and 3: the numbers we need from you

Your online store did $59,480 in the last twelve months. For a brand with your stockist network, athlete sponsorships and retail distribution, that is very unlikely to be the whole business, which means the store is a window onto X-Zone rather than the thing itself. Dan's own framing was growing both B2B and B2C. Search feeds both, and only one of them shows up in Shopify.

Here is why it changes the answer. Suppose an average stockist account is worth $2,000 a year in wholesale orders. If this work brings in ten new accounts a year, that is $20,000 a year, roughly double the entire online mid case above. We are not asserting either figure. We are showing that two numbers only you have decide whether this is a modest project or a significant one.

What we need before recommending a scope. Your total annual revenue and how it splits between the online store and wholesale or retail, the average annual value of a stockist account, and roughly how many new accounts you take on in a year. With those three we can size layers 2 and 3 with the same rigour we have just applied to layer 1.
What the reach is worth, stated without a dollar sign

Separately from all of the above, the native herb pool is 31,685 searches a month. At a 10% share that is roughly 12,000 visits a year from people actively researching the exact plants in your products, with no revenue attached to it in this model. For a brand whose entire proposition is eleven New Zealand healing herbs, being the source that Google and ChatGPT quote on those plants is worth something real. We have not put a number on it, because we cannot measure it honestly yet.

5. The six-month transformation

The work itself would follow our standard path: foundations (fixing the 7.5 second mobile load, adding FAQ and product schema across all 79 pages, cleaning up the sponsor content that has you ranking for barcodes, and setting up measurement that can actually see wholesale enquiries), owning your territories (the native herb hub and the remedy content that turns 31,685 monthly searches into a position nobody else holds), and authority and compounding (turning your independent lab results and practitioner relationships into the kind of citations that lift a Domain Rating of 18). We move into each phase as the site is ready, not on a stopwatch.

We have deliberately not included pricing or a proposal in this document. Until we can see layers 2 and 3, recommending a size of engagement would be guessing, and you would be right not to trust it. Let us get those numbers on Friday and we will come back with a scope that matches the actual prize.

Traffic, rankings and impressions are from your own Google Search Console, twelve months to 11 August 2026. Sessions, orders, sales, conversion rates and average order value are from your own Shopify attribution, twelve months to end of July 2026, last-click non-direct. Search volumes triangulated across Google Keyword Planner, Ahrefs and SEMrush (NZ), August 2026. Domain Rating, referring domains and AI Overview flags from Ahrefs. Core Web Vitals from a local Lighthouse run against your homepage on mobile. AEO score from our AEO Maturity Model against a live crawl of all 79 indexed pages. Revenue figures are directional and are not a guarantee of results.

Appendix A: where you sit today

Your online store, by channel

Twelve months to the end of July 2026, from your own Shopify attribution on a last-click non-direct model.

ChannelSessionsOrdersSalesConv. rateRev / session
Google (paid)2,279255$16,77811.19%$7.36
Shopify Messaging1,046184$15,73117.59%$15.04
Google Search (organic)2,762192$13,0086.95%$4.71
Direct6,629109$7,4151.64%$1.12
Facebook (paid)1,31031$1,3302.37%$1.02
Bing (organic)28117$1,1366.05%$4.04
DuckDuckGo (organic)9811$68511.22%$6.99
Instagram (paid)5015$2701.00%$0.54
Whole store17,199856$59,4804.98%$3.46

Selected channels, ranked by revenue. All organic search engines together are 3,198 sessions, 223 orders and $15,016, which is 25.2% of your online revenue at a 6.97% conversion rate and a $67.34 order value. Two things stand out. Your 6,629 direct sessions convert at 1.64%, well below every other meaningful channel, which usually means a chunk of it is mis-attributed rather than genuinely direct. And DuckDuckGo, at 98 sessions, converts better than anything except Shopify Messaging. Shopify

Branded and non-branded, and why it takes an estimate

Twelve months of Search Console, to 11 August 2026. The property earned 2,432 clicks from 117,736 impressions at an average position of 10.6.

MeasureBrandedNon-brandedTotal
Visible queries: clicks711268979
Anonymised by Google: clicks1,453 (60% of all clicks)1,453
Estimated split: clicks929 (38%)1,503 (62%)2,432
Estimated split: impressions26,798 (23%)90,938 (77%)117,736
Click-through rate3.47%1.65%2.07%

Google hides the query on rare searches, and for X-Zone that is 60% of all clicks. Those hidden queries are long-tail by definition, and long-tail is overwhelmingly non-branded, so we assign 85% of them to non-branded. That single assumption is why the table above says 62% non-branded while the visible queries alone say 27%. Appendix D shows how the whole model moves if you set that dial anywhere between 70% and 100%; the answer barely changes.

The decline, month by month
PeriodAvg clicks / moAvg impressions / mo
Sep 2025 – Jan 202627511,271
Mar 2026 – Jul 20261487,222
Change−46%−36%

Five-month blocks compared like for like, skipping February to avoid a partial-month distortion. August 2026 is excluded as incomplete. The peak month in the record was May 2025 at 370 clicks and 13,225 impressions.

Where the traffic lands
PageClicks / yrImpressions / yrCTRAvg pos
Homepage1,03924,6654.21%9.3
Blog: tūpākihi, the bone mender20112,1241.66%5.5
X-Zone Sports Rub1418,5041.66%8.0
Collection: X-Zone Joints1308,7481.49%5.7
Collection: X-Zone Sports10818,2290.59%6.6
Blog: harakeke, flagship ingredient4113,5100.30%8.2

The last two rows are the argument for this whole strategy. Two pages carry over 31,000 impressions a year between them and convert well under 1% of it. The demand has already found you; the pages are not yet winning it.

Appendix B: the scorecard in detail

PillarScoreWhat we found
Technical10 / 25Every one of 79 pages carries a meta description and JSON-LD, which is better than most brands we assess. Product schema on all 16 products, Article schema on 42 posts. Against that: mobile Lighthouse 55/100, LCP 7.5s, total blocking time 778ms, so Core Web Vitals fail. Zero FAQPage or QAPage schema anywhere, which is the most direct route into an AI answer. Page titles run 71 to 95 characters and truncate in results. Two pages have no H1.
Content10 / 2542 blog posts is a real library, but roughly 25 of them are "Introducing [athlete]" sponsorship pieces. They rank beautifully for the athletes' names and earn almost no commercial traffic. The handful of ingredient articles that do exist are the best performing pages on the site. There is no FAQ hub, no comparison content, no symptom-led content, and no page targeting the commercial category terms.
Authority10 / 25470 referring domains and 622 live backlinks, but a Domain Rating of 18. The volume is there and the quality is not. You hold assets most brands would envy and do not use for links: independent lab results with a named scientific evaluator, practitioner partners, and a sponsored athlete roster. No systematic digital PR.
Measurement10 / 25Better than most brands we assess. GA4 and Search Console are installed, and Shopify channel attribution is switched on and producing clean numbers, which is what let us build this document on your real conversion rate rather than an industry guess. What is missing is the layer above: no AI visibility tracking, no view of which content drives wholesale enquiries, and no attribution connecting online research to a sale that happens in a pharmacy.

Certified is 80/100, meaning Professional (20/25) on all four pillars.

The barcode problem

One finding worth calling out on its own. Your post introducing Barcodes New Zealand has you ranking on 22 barcode-related query variants, including "barcodes nz", "new zealand barcodes" and "buy barcodes new zealand", for 6,773 impressions a year and exactly zero clicks. It is not costing you money directly, but it tells Google your site is partly about barcodes, and that dilutes the topical signal you want to be sending about herbal pain relief.

Appendix C: where to play, your content territories

Twelve clusters came out of the triangulation. Ranked by what we would build first. The commercial column is the part with buying intent, and it is the column that matters for revenue.

TerritorySearches / moOf which commercialTermsAI OverviewsPriority
New Zealand native herbs36,0803,6002361 · the moat
Heat therapy (wheat bags & packs)4,4604,265902 · you already sell this
Massage oil & liniment7857651003 · you already sell this
Buying, retail and stockists6650804 · B2B door
Muscle rub and sports recovery4854852925
Topical pain relief (core)4103451546 · the buyers
Turmeric and golden paste3703101127 · you already rank
Joints, arthritis and mobility3352851518
Symptom and use-case110251409
Sport-safe and ingredient assurance6008010 · differentiator
B2B, wholesale and trade40408011
Stress & wellbeing20202012

Volumes are the triangulated median across all three tools. Note the shape: the native herb cluster carries 82% of the raw volume but only 3,600 of it is commercial, while heat therapy is only 10% of the volume and almost all of it is commercial. That is why the content plan runs down this list rather than chasing the biggest number. Every row is broken out term by term in The data.

The quiet one. "Wheat bag" plus "wheat bags nz" is 3,700 searches a month in New Zealand, almost all of it people intending to buy one, and you sell Kiwi Wheat Bags. Heat therapy, massage oil and liniment together account for roughly half your genuinely commercial demand (5,030 of 10,140 searches a month), and you rank for none of it. These are not glamorous terms. They are the ones with a wallet behind them.
The questions AI is already being asked

A sample of the question set your category generates. These are the shapes an answer engine matches against, and today X-Zone is quoted in almost none of them.

These twelve are the top of a 35-prompt library, each scored out of 15 on buying intent, how credibly X-Zone can be the cited source, and the search volume behind it. 18 score 11 or above and are worth building for now. The full scored library, with the reasoning on every row, is in the AI prompts tab of the data workbook.

The five highest-scoring prompts
PromptScoreWhy it scores
What is better for back pain, a heat pack or a pain relief cream?14/15You sell both sides of the comparison. Almost no competitor can say that.
What can I use instead of Voltaren or Deep Heat?13/15Substitution intent, and your whole positioning is the answer.
Where can I buy natural pain relief in New Zealand?13/15Feeds the stockist network as well as the store.
Which New Zealand made pain relief products are plant based?13/15Made-in-NZ is a moat against the imported brands.
Is there a muscle rub that is safe for drug-tested athletes?12/15Sharp, uncontested, and you sponsor athletes already.

Appendix D: where the numbers come from

Search Console. Twelve months to 11 August 2026, final data state. Branded is any query containing x-zone, xzone, x zone, sportsxzone, zone cream or equality products, including misspellings. Everything else is non-branded. Query-level rows are used for the branded split; property totals are quoted separately where stated.

Keyword volumes. 165 category terms plus 13 brand terms, pulled from Google Keyword Planner (Google Ads API), SEMrush and Ahrefs on 14 August 2026 for New Zealand. The basket was built in two rounds: the second round closed format gaps found by auditing the seed list against your actual 16-product catalogue, and it is where the wheat bag and heat pack cluster came from. The working volume for each term is the median of whichever sources returned a figure. 23 of the 165 terms disagree by threefold or more across the three tools, which is why no single source is used alone.

Intent weighting. Terms are graded A (commercial, weighted 1.0), B (ingredient and remedy research, weighted 0.45) or C (plant identification, weaving, cultural research, weighted 0.0). Addressable demand is the weighted sum. Winnable organic clicks apply a 32% click survival rate to account for ads, shopping, AI answers and zero-click behaviour.

Economics. All measured, from your Shopify attribution over the twelve months to end of July 2026. Organic search across all engines: 3,198 sessions, 223 orders, $15,016, a 6.97% conversion rate and a $67.34 average order value. The whole store: 17,199 sessions, 856 orders, $59,480.

The two estimates, and how much they matter. Splitting that measured organic revenue into branded and non-branded takes two judgement calls, because Google hides the query on 60% of your clicks. First, what share of those hidden clicks are non-branded (we use 85%). Second, how much better branded traffic converts than non-branded (we use 2.5 times). We ran the mid case across every combination of both:

Hidden clicks assumed non-brandedBranded converts better byValue per non-branded clickMid case, new revenue / yr
70%2.0x$3.19+$10,837
70%3.0x$2.42+$8,207
85%2.5x$2.99+$9,283
100%2.0x$3.63+$10,257
100%3.0x$2.96+$8,365

The mid case sits between +$8,200 and +$10,800 across the entire plausible range, so the conclusion does not depend on which setting you prefer.

Technical. All 79 URLs in your four sitemaps were crawled on 14 August 2026 for titles, meta descriptions, canonicals, headings, structured data and word count. Core Web Vitals from a local Lighthouse run against the homepage, mobile form factor.

What we still could not see. Google Analytics 4, which would add on-site behaviour, landing-page level conversion and a second read on AI-referred sessions. And anything outside the online store: wholesale orders, stockist accounts and retail sell-through, which is why layers 2 and 3 in section 4 are left unsized rather than guessed at.